Patient Resources

Patient Resources

Everything you need before and between visits — first-visit prep, care and troubleshooting guides, and our Better Hearing Ambassador program.

Preparing for Your First Visit

Your first appointment is a New Patient Assessment — a comprehensive hearing evaluation, a discussion of your goals, and a custom treatment plan, all at no obligation. Here's what your visit includes:

  1. 1Discuss your goals & medical history
  2. 2Comprehensive hearing test
  3. 3Custom treatment plan
  4. 4Flexible payment options for all budgets & credit histories

Tip: We recommend bringing a spouse or family member — their perspective on your hearing is genuinely helpful. To save time, download and complete your new patient forms before you arrive.

Troubleshooting & Care Guides

Quick, printable guides for caring for your hearing aids and solving common issues at home.

  • Hearing Aid Cleaning Guide

    Simple daily and weekly steps to keep your hearing aids clean and performing their best.

    Open PDF
  • Phone Pairing Guide (Oticon)

    How to connect and pair your Oticon hearing aids with your smartphone over Bluetooth.

    Open PDF
  • Wax Guard Replacement Guide (Oticon)

    How to change the wax guards on your Oticon hearing aids to keep the sound clear.

    Open PDF

Not finding what you need? Call us at (480) 331-6521 — we're always happy to help you troubleshoot over the phone or in the office.

Better Hearing Ambassador Program

Every patient who walks through our doors is valued — we wouldn't be here without each and every one of them. Patients who become more involved in the life of our practice and tell others about us are especially appreciated. As a Better Hearing Ambassador, you get access to some amazing perks:

  • Invite-only, Inner Circle special events
  • First access as a product tester for new technology
  • Special pricing on future hearing aid, custom earpiece, and accessory purchases
  • Discounted hearing aid batteries and supplies*
  • Exclusive hearing aid discount vouchers to share with friends and loved ones
  • Referral rewards

*Ask our team for full details.

Interested? Contact us and we'll send you a free information kit with all the details of our Better Hearing Ambassador program.